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Large Furniture Retailer Modernizes for Growth with inriver and VendorConnect

OVERVIEW

As a trusted name in home furnishings for 50 years, this leading furniture retailer has built its reputation on quality and accessibility. However, to keep pace with an ever-evolving market and expand its footprint in new sales channels, internal leadership recognized the need to modernize its product information management. Partnering with Aperture Labs, a strategic inriver partner with deep experience in the furniture industry, this retailer implemented inriver PIM and VendorConnect, paving the way for operational efficiency and scalable growth.

 

CHALLENGE

To grow market share and meet customer expectations, the retailer needed to transform how it managed and distributed product information. Their legacy approach involved duplicating product data across ERP and ecommerce systems, an error-prone and resource-intensive process. With the company's aspirations to expand into Amazon and other online marketplaces, this outdated system hindered their ability to compete effectively in an increasingly digital marketplace.

 

SOLUTION

The furniture retailer turned to inriver PIM as a centralized hub for managing all product information. The platform allowed the forward-thinking retailer to seamlessly integrate ERP data, ensure data consistency, and enable smooth syndication to all sales channels, including Amazon and their ecommerce site.

Recognizing the importance of vendor collaboration in achieving these goals, the retailer also implemented VendorConnect, an inriver companion portal built by Aperture Labs, allowing suppliers to create and manage SKUs independently while giving their internal teams the ability to review and approve entries in a controlled environment.

 

RESULTS AND IMPACT

The furniture retailer shared that partnering with Aperture Labs enabled them to maximize its investment in inriver, stating that “Aperture Labs has expertly resolved our challenges, drawing on their extensive experience with inriver to guide us toward the ideal solution.” By modernizing the way it manages product data, they realized the following benefits:

  • Centralized control: Product data is now managed through a single source of truth, allowing them to reclaim valuable team hours while improving accuracy and efficiency.
  • Seamless vendor collaboration: VendorConnect simplified vendor onboarding and SKU management, speeding up product launches.
  • Scalability for growth: The system empowered them to expand into Amazon and other sales channels without adding operational strain.
  • Productivity and agility gains: With manual data processes eliminated, their teams can now focus on strategic initiatives, such as growing market share and enhancing the customer experience.

 

“Inriver has been able to accommodate every need we’ve had and the feedback from our teams has been overwhelmingly positive. The transformation has empowered us to move faster and focus on what matters — serving our customers and driving growth." - Director of Ecommerce

 

"VendorConnect has been a huge improvement for us. It feels like an extension of inriver, not just a tactical solution. It’s fantastic.” - Business Intelligence Analyst 

 

LOOKING AHEAD

For this leading furniture retailer, the modernization effort underscores their commitment to staying competitive in a dynamic industry. By partnering with Aperture Labs and leveraging the powerful combination of inriver and VendorConnect, they have evolved from a legacy retailer into a modern powerhouse capable of scaling to meet the demands of a growing customer base.
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